Emergency Plumbing
Plumbing Emergency in Salem?
Call us directly. We pick up, we prioritize, and we'll tell you honestly what to do right now.
Call (503) 917-3259If water is actively flowing where it shouldn't be — turn off your main water shutoff first. It's usually near the water meter, in a utility closet, or in the crawl space. Then call us.
Common Plumbing Emergencies We Handle
Burst or Leaking Pipes
A burst pipe can release dozens of gallons per minute. Shut off the main water supply immediately, then call. We'll walk you through next steps on the phone.
Water Heater Failure
A leaking tank or pressure relief valve that won't stop requires immediate attention. Turn off the cold water supply to the heater and call us.
Sewage Backup
A backed-up sewer line is a health hazard. Don't use any drains or toilets until it's cleared. Call immediately — we'll scope and clear it.
No Water at All
If water stops suddenly, check your neighbors first — it may be a municipal shutoff. If it's isolated to your property, call us to diagnose.
Gas Water Heater — Gas Smell
If you smell gas near your water heater, leave the building, don't operate any switches, and call NW Natural at 1-800-422-4012, then call us to address the appliance.
Slab Leak
If you hear water running with everything off, or have warm spots on the floor, you may have a slab leak. Turn off the main and call — slab leaks need detection equipment and a plan before digging.
What to Expect When You Call
We answer our own phone. Dale or Kelly will pick up — not an answering service, not a call center. We'll ask a few quick questions to understand what's happening, advise you on any immediate steps to limit damage, and give you an honest answer about response time.
We operate Monday through Friday, 8:00am – 5:00pm for regular calls. After-hours emergencies are handled by call — leave a message and we will call back. We prioritize genuine emergencies.
Minimize Damage While You Wait
- Shut off the water — main shutoff if the source is unknown, or the fixture shutoff (under sinks, behind toilets) for isolated leaks.
- Move valuables and electronics out of affected areas. Water follows gravity and spreads quickly.
- Mop or towel up standing water to reduce floor and subfloor damage while you wait.
- Document with photos before cleanup — useful for insurance claims.
- Call your insurance company if the damage is significant — water damage claims often cover plumbing failures.
Call Us Now
We serve Salem, Keizer, and the Willamette Valley. Licensed, bonded, and insured — CCB #255529.
(503) 917-3259